Event-driven Enhancement    Donor Relationship Enhancement	List & Data Services    Teleservices & Fulfillment    Creative Services

Xentel		.	Teleservices & Fulfillment
			Teleservices Teleservicing your supporters and customers is not easy to do right. Quality control is critical. We take your credibility and ours very seriously. That's why Xentel developed and implemented the first college-approved telesales training program in Canada, and one of the first anywhere. Trainees receive training in all aspects of telesales (communication skills, role playing, overcoming objections, politely handling difficult situations, etc.). Successful trainees can earn the Professional Telecommunicator Certificate. We have invested in a comprehensive training regimen and continue to invest in our people because your good name and ours depend upon their courtesy, proficiency and professionalism. At Xentel we know that getting your message out correctly, consistently and successfully demands constant monitoring of both call delivery and project performance. We routinely invite clients to monitor calls and participate in orientation sessions. Monitoring systems help ensure ongoing quality and call recording systems provide an audio audit for security and regulatory purposes. Supervisors monitor calls, techniques and results to ensure the campaign's goals are being met, protecting the integrity of each client and campaign. Xentel teleservices are available in English, French, Spanish and Cantonese. Fulfillment Our creative talent, expert printers and excellent Canada Post and US Postal Service relationships combined with comprehensive list/data and fulfillment processing solutions mean one-stop shopping for you. Xentel makes it easy. Just think of the hassles you'll avoid by dealing with one integrated, reliable supplier to plan and execute your campaign. Xentel has become one of the most efficient creators and processors of small dollar ($10.00 to $100.00) direct marketing transactions in North America. It continues to develop and apply meaningful improvements to its products, services, information systems, communications technology, channels, and fulfillment processes. Electronic transaction processing is facilitated through the Bank of Montreal (Canada), Bank of America (USA). Even using volunteers, it is unlikely that you could process transactions more accurately or cost-effectively than Xentel does.

Event-driven Enhancement  -   Donor Relationship Enhancement  -   List & Data Services  -   Teleservices & Fulfillment  -   Creative Services

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