Event-driven Enhancement    Donor Relationship Enhancement	List & Data Services    Teleservices & Fulfillment    Creative Services

Xentel		.	Services
			Event-driven Enhancement - The Company's creative and concept team is constantly developing and refining its entertainment and other products. Event tours are managed from the Fort Lauderdale, Toronto and Calgary offices. Donor Relationship Enhancement - Xentel's relationship-based, integrated database and direct marketing services incorporate direct mail, tele-services and the internet. These cornerstones of building and maintaining productive, effective relationships with a large base of supporters are all in one affordable package. List and Data Services - The Company's extensive data and MIS resources are housed in Calgary, where systems management and upgrading are ongoing and new list resources are constantly developed and tested. All offices are linked real-time to a dedicated, continental wide area network and Intranet. Sales management and productivity reports can be extracted in real time. Teleservices and Fulfillment - Xentel operates 21 predictive dialer equipped regional sales centers strategically located throughout North America to sensitively and effectively promote your organization. Telephony programming, development, assembly, sales and primary technical support staff are based in Calgary. Technical support staff are also located in Toronto and Fort Lauderdale and provide 24/7 support to all Xentel operations. Centralized fulfillment from Calgary and Milwaukee allow the Company to best serve our call centers and clients with the knowledge that a quick turn around disaster relief process can be put in place if either center for any reaon was unable to fulfill their requirements. Each sale and pledge is immediately and automatically registered on the Company's centralized transaction management system. Within 24 hours of a sale, a personalized fulfillment package is mailed from the respective center. Payments are mailed back by customers to our centralized caging centers and deposited to the appropriate project accounts. Credit card payments are taken over the phone and processed online through Xentel electronic banking arrangements with major banks. Customers with questions regarding their pledge, tax receipts, tickets or general queries receive courteous, knowledgeable and timely responses from our live agent customer care center. Creative Services - Full internet and print design and production facilities are located in Calgary and Milwaukee. Xentel has access to first class suppliers, subcontractors and printers at highly competitive prices.

Event-driven Enhancement  -   Media-driven Enhancement  -   Donor Relationship Enhancement  -   List & Data Services  -   Teleservices & Direct Mail  -   Creative Services

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