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Xentel		.	Laws & Regulations for Charities
			Back to listing of Laws & Regulations for Charities March 5, 2001 CRTC Telemarketing Rules What is telemarketing? Telemarketing is one way that businesses can advertise their products and offer their services. They will often use professional telemarketers or call centres to make unsolicited telephone calls to potential customers on their behalf. To generate funds, charitable organizations will sometimes contact potential donors directly or through a telemarketing firm using unsolicited telephone calls.   Current telemarketing rules: Telephone calls: callers must identify the person or organization they represent; upon request, callers must provide the telephone number, name and address of a responsible person the called party can write to; callers must display the originating calling number, or an alternate number where the caller can be reached (except where the number display is unavailable for technical reasons); names and numbers of called parties must be removed from calling lists within 30 days of the called party’s request; callers must maintain "do not call" lists which must remain active for three years; there are no calling hour restrictions on live voice calls; sequential dialing is not permitted; calls are not permitted to emergency lines or healthcare facilities; random dialing and calls to non-published numbers are allowed.   I don’t want telemarketers to call or fax my home or business. What can I do? As a first step, call the telemarketers directly and ask to be removed from their calling lists or tell them you want to be placed on their "do not call" lists when they contact you by telephone. If you are unable to contact the telemarketing company or if you continue to receive telephone calls/faxes, contact your telephone company for assistance. If you can't reach the telemarketer or have yourself removed from a fax/calling list and if the telephone company has not been able to assist you, contact the CRTC and we will pursue the matter on your behalf. Telephone companies and the CRTC will be able to assist you most effectively if you remember to do the following: note the date and time of the phone call and, if it is available, any number that appears via call display; and write down the date, time, full name of the person you speak to at the telemarketing company or the telephone company, along with a summary of your conversation.   What are the consequences if telemarketers don’t follow the rules? Telephone companies can notify these telemarketers that telephone service to the lines used in connection with placing calls (telephone or fax) may be suspended or disconnected within two business days. Source: www.crtc.gc.ca

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